Terms & Conditions

Last updated: 13 November 2026

These Terms & Conditions govern purchases of and access to IM Webinar AI, a self-hosted evergreen webinar software product operated by TG (“we”, “us”, “our”). By purchasing or using the software, you agree to these terms, subject to applicable consumer protections.

1. Product and licence

IM Webinar AI provides software for automated webinars, registration and replay pages, scheduled offers, attendee chat, AI-supported responses, analytics and email follow-up. A purchase grants the licence specified on the checkout page or purchase confirmation. Unless the purchased licence explicitly provides otherwise, it does not grant resale, redistribution, sublicensing, white-label or transfer rights.

2. Installation and technical requirements

The product is designed for compatible PHP/MySQL hosting and may require a database, cron scheduling, SMTP credentials and configuration. You are responsible for suitable hosting, backups, secure configuration, domain management and ongoing hosting costs, unless a separate written agreement states otherwise.

3. Third-party services and costs

The AI assistant may use a third-party API such as Anthropic, and email delivery may rely on an SMTP provider. Your use of third-party services is subject to their terms, pricing, availability and privacy practices. API, hosting and email-sending charges are not included unless expressly stated at checkout.

4. Acceptable use

You must not use the product to send unsolicited or unlawful messages, mislead attendees, create false testimonials, infringe intellectual property rights, harvest information unlawfully, interfere with services or violate applicable privacy, advertising or consumer-protection laws. Automated or scripted chat and timed offers must be presented accurately; genuine deadlines should not be misrepresented.

5. Your content and attendee information

You retain responsibility for the videos, webinar content, claims, offers, recordings, contact lists, chat scripts and personal data you upload or collect. Ensure you have appropriate permission or lawful grounds to collect, process and email attendees. As the operator of your own installation, you are responsible for its privacy notices, consent mechanisms, security and retention practices.

6. AI outputs and availability

AI-generated responses may be inaccurate or incomplete. You are responsible for reviewing knowledge-base entries, chat responses, promotional statements and all automated communications. We do not warrant uninterrupted access to third-party services or particular webinar performance, deliverability, lead volume or sales results.

7. Pricing, payment and refunds

The price and licence scope are those shown at checkout. The sales page advertises a 30-day money-back guarantee; to request a refund, contact tg@figtree.com.sg within 30 days of purchase, giving your purchase details. Refunds are processed through the relevant payment or retail platform where applicable. This does not limit statutory rights. Any additional refund conditions must be clearly disclosed before purchase.

8. Intellectual property

The software, branding, documentation and associated materials remain the property of their respective rights holders. You may not remove proprietary notices, reverse engineer in breach of applicable law, distribute unauthorised copies or claim ownership of licensed components.

9. Liability

To the fullest extent permitted by applicable law, we do not accept liability for indirect or consequential losses such as lost profits, lost leads or business interruption. Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.

10. Changes and contact

We may update these terms for future use. Material changes affecting existing purchases will be handled in accordance with applicable law and contractual obligations. For questions or complaints, contact TG at tg@figtree.com.sg.